Updated
Identify the failing step
- Distinguish an incomplete download, a failed gallery save and a widget that cannot read its selected photo. Note the error message.
- Open Profile → Settings → Permission, check access used by that feature, then retry the original action.
Review access in system settings
On iPhone, review photo access under Privacy & Security in Settings. With selected-photo access, ensure the intended image is included or select it again using the app’s photo picker.
On Android, usually open Settings → Apps → the app → Permissions. Photo and video permission names vary by version; grant what the feature needs.
When access is allowed but it still fails
Check that the image opens fully in the system gallery and that storage is available. Compare with another local image. If only one fails, report its format and size rather than a private original.
Official references
Official system instructions. Menus vary by system version, device and region; these references do not establish support for every system feature in MuseScreen.