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Keep your data, change devices and report an issue

Understand local data and what to include in a report.

Updated September 17, 2026

What to keep separately

Widget designs and task, goal and important-date records are based on local storage. Restoring a purchase does not restore designs or records, and does not establish cloud sync.

Before changing devices or reinstalling, retain important original images, records and configuration notes. Whether system backup restores a particular item must be verified with the actual backup and restore result.

Cache cleanup is not clearing app data

Read each item’s description on the in-app cache screen. Android Clear storage or uninstalling can remove local data; avoid these as an initial widget troubleshooting step.

Make a useful issue report

  1. In My → Feedback, describe the expected result, actual result and shortest steps to reproduce it.
  2. Include the model, OS and app versions, widget size, and whether the problem is in the editor, home screen or lock screen.
  3. Redact private photos, task content and sensitive order details before attaching screenshots. Do not send passwords or verification codes.

Continue reading

Still need help? Open My → Feedback in MuseScreen and describe the steps, your device and system version.