Updated September 17, 2026
A purchase is not recognized
- Open membership from My and try Restore purchases with a working connection.
- For Apple purchases, use the original purchasing account. If restoration fails, retain the order details and contact support before buying again.
Cancel automatic renewal
For subscriptions billed by Apple, use iPhone Settings → your Apple Account → Subscriptions → MuseScreen to cancel. Check the displayed status and expiry date; uninstalling is not a cancellation.
Refunds and purchases across platforms
For Apple-billed purchases, request a refund through Apple’s Report a Problem service. Eligibility is handled by that provider. Cancellation and a refund request are separate actions.
The Android version has not launched. Do not assume iOS purchases transfer, Family Sharing is available or all billing channels have identical entitlements. Check the release purchase terms.
Official references
Checked September 17, 2026. Menus vary by system, model and region. System instructions do not imply that MuseScreen supports every platform feature.