Updated
A purchase is not recognized
- Open membership from Profile and try Restore purchases with a working connection.
- For Apple purchases, use the original purchasing account. If restoration fails, retain the order details and contact support before buying again.
Cancel automatic renewal
For subscriptions billed by Apple, use iPhone Settings → your Apple Account → Subscriptions → MuseScreen to cancel. Check the displayed status and expiry date; uninstalling is not a cancellation.
Refunds and purchases across platforms
For Apple-billed purchases, request a refund through Apple’s Report a Problem service. Eligibility is handled by that provider. Cancellation and a refund request are separate actions.
The Android version has not launched. Do not assume iOS purchases transfer, Family Sharing is available or all billing channels have identical entitlements. Check the release purchase terms.
Official references
Official system instructions. Menus vary by system version, device and region; these references do not establish support for every system feature in MuseScreen.